Survey Form: Public and Paratransit Transport 18+

Hello,

TransporAction Pontiac is conducting a satisfaction survey among adapted and collective clients aged 18 and older.

Thank you for taking 5 to 10 minutes of your time to answer the following questions. The survey is completely anonymous, and none of your answers will allow you to be identified. Please complete the questionnaire and return it to us in the enclosed stamped envelope. Thank you in advance for your collaboration.

The management

Section 1 - General information

In a typical month, how many trips do you take with TransporAction service, whether it is by minibus, adapted van or volunteers?

*Note: A round trip counts for two trips.

Please write down the number of trips :

a) a volunteer driver :

b) or with an adapted vehicle :

Section 2 Service

Did you know about TransporAction service?

YesNo

Would you be interested to use the service? Why would you not be interested in using the service?

I do not know of itI do not use it often enoughI prefer to take another serviceI am not sure that my request would be acceptedOther reason, please explain below :

Other reason :

At what frequency do you use the transportation service?
For the majority of my appointmentsFor some of my appointmentsFor my city appointmentsFor my local appointments

Section 3 - Telephone reservation

Have you made a reservation by telephone in the past few months?

YesNo

The following questions concern the last reservation you made by telephone.

At what time of the day did you call to make a reservation?
Before 8 a.m.Between 8 and 10 a.m.Between 10 a.m. and noonBetween noon and 4 p.m.After 4 p.m.I don't remember

What is your level of satisfaction (1- Very satisfied | 2- Satisfied | 3- Very dissatisfied) :

Of the service offered on your last telephone request for a reservation :
123

Ability to get through to the service :
123

Time on hold until you could speak with an agent :
123

Agent's quality and understanding of the reason for your call :
123

How quickly the agent was able to give you the requested information :
123

When you cannot get through to the service by telephone, what do you usually do? Several answers are possible.

I call again within the hourI call again later during the dayI call again the next day or another dayI change my plans and don't use TransporActionOther, please specify below :

Specify other :

Section 4 - Your satisfaction with the transportation service

The following questions concern the trips you have made in the last month.

In which type of vehicle have you travelled most often in the last month :

Adapted minibus (with a wheelchair lift)Adapted minivanVolunteer driver

How satisfied were you in general with the service provided by TransporAction Pontiac in the last month?

123

How satisfied were you with the following aspects of the service :

Punctuality of the vehicle in relation to the confirmed time of the trip :
123

Driver's validation of your identity and destination :
123

Number of clients in the vehicle :
123

Level of comfort in the vehicle (smooth ride, temperature, noise) :
123

Driver's courtesy and quality towards you :
123

Quality of the information received from the driver when asking for information :
123

Driver's assistance when boarding and exiting the vehicle :
123

Cleanliness inside the vehicle :
123

Quality of driving :
123

The way you were fastened in the vehicle (safety belt, anchoring of the wheelchair, etc.) :
123

Duration of the trip :
123

During your trips in adapted transportation or with a volunteer driver, how SAFE did you feel?

123

Section 5. General comments

Would you like to share any other comments about the service or suggest opportunities for improvement?

Section 6. Your profile

Thank you for answering the three questions below. They will help us ensure that we have surveyed all rider categories.

For what type of limitation were you admitted for adapted transportation?
Driving / organicIntellectualPsychicVisual problemsOther

Are you...?
MaleFemalePrefer not to answer

What is your age group?
18 to 24 years25 to 34 years35 to 44 years45 to 54 years55 to 64 years65 to 74 years75 years and olderPrefer not to answer

Thank you for your participation!

TransporAction Pontiac

1226, route 148, Campbell's Bay, Québec J0X 1K0

Tel: 819 648-2223

Toll free: 1-877-648-2223

Fax: 1-877-657-9475

Email: info@transporaction.com