TransporAction Pontiac

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Survey of satisfaction of the collective and adapted transport clientele

Section 1. General information

* During a typical month, how many trips do you make with the collective and adapted transport of TransporAction Pontiac, whether by minibus, adapted van or volunteer? **Note: A round trip counts as two trips.

Number of collective trips
                                         
251591613292115307
9305428152510221630
6011
Number of adapted trips 
                           
6658807844198108456015644
2550201010

Section 2.

* Did you know that the TransporAction Pontiac Service existed?

Yes: 115

No:

* Did you know that the TransporAction Pontiac Service existed?

Yes: 115

No:

* Why are you not interested in using this transportation service?

I do not know about it:   

I do not use it often enough: 

I prefer to take another service:

I am not sure if my request will be accepted:

Other reason, please specify below:

I have always been taking TransporAction for a long time: 85

Section 3. Telephone booking

* Have you made a reservation request by phone during the last few months?

Yes: 48

No: 67

The following questions concern your latest reservation request by phone.

* At what time of the day did you call the transportation service?

Before 8 a.m.: 17

Between 8 a.m. and 10 a.m.: 16

Between 10 a.m. and 12 p.m.: 3

Between 12 p.m. and 4 p.m.:

After 4 p.m.:

I do not remember: 32

What was your level of satisfaction:

Very satisfied (1):

Satisfied (2):

Not at all satisfied (3):

Of the service offered during your last reservation request by phone?

Very satisfied (1) Satisfied (2) Not at all satisfied (3)
Of the service offered during your last reservation request by phone 114 1
Ease of getting through on the phone line 114 1
Understanding and courtesy by the attendant of the reason for your call 114 1
Quality and speed of the information obtained 53

* When you cannot get through on the phone line to the Transportation Service, what do you do most often? Multiple answers are possible.

I call back within the next hour: 57

I call back later in the day:43

I call back the next day or another day:

I change my plans and do not travel with TransporAction:

Other, please specify below:

How often do you use the transportation service?

For the majority of my trips: 25

For a portion of my trips: 24

For my trips in town:

For my local trips: 24

For my RESPITE OR FIS trips: 42

Day center (only):

Section 4. Your satisfaction with the transportation service

The following questions concern the trips you made in transportation during the last month.

* In what type of vehicle did you travel most often during the last month:

Adapted minibus (with wheelchair lift): 42

Adapted van taxi: 5

Volunteers: 68

* What was your level of general satisfaction with the service offered during your trips in transport during the last month?

Very satisfied (1):

Satisfied (2):

Not at all satisfied (3):

* What was your level of satisfaction regarding the following aspects of the service?

Very satisfied (1) Satisfied (2) Not at all satisfied (3)
Punctuality of the vehicle relative to the confirmed trip time 114 1
The driver’s verification of your identity and your destination 115
The number of clients in the vehicle 114 1
The level of comfort in the vehicle (the suspension, temperature, noise) 111 4
The courtesy and quality of the driver towards you 114 1
The quality of the information received from the driver when asking a question 114 1
The driver’s assistance during boarding and disembarking 111 2 1
Cleanliness inside the vehicle 113 2
The driver’s quality of driving 112 2 1
The way you were secured in the vehicle (seatbelt, wheelchair anchor, etc.) 114 1
The duration of the trip 114 1
During your trips in adapted transport or by volunteer, to what extent did you feel safe? 113 2

Section 5. General comments

*Would you like to share other comments regarding the adapted transport service or suggest areas for improvement?

                 
        CLIENT COMMENTS:        
             
  • Very good service.
    •          
  • The employees and volunteer drivers are very polite and respectful. And always ready to provide necessary help.
    •          
  • All my trips have been for medical appointments.
    •          
  • I really appreciate this service and hope it will not be taken away from us.
    •          
  • I have always received excellent service.
    •          
  • TransporAction is in control.
    •          
  • Very well served.
    •          
  • It is a wonderful service.
    •          
  • I have been very relieved and happy to have used this service for the past 3 years.
    •          
  • A wonderful and stress-free way to get to appointments and hospital.
    •          
  • Call night before to let know confirm the time from driver I am very satisfied with TransporAction it has been a good thing for me.
    •          
  • The drives are always enjoyable, safe driving, cheerful attitude, comfortable conversation, vehicles are luxurious, comfortable, clean.
    •          
  • Drivers help with the seatbelt.
    •          
  • Drivers come to my door and bring me back to the door.
    •          
  • The bus drivers are the best day center.
    •          
  • All services are excellent + I would give it A+ to all their services.
    •          
  • Good ride on the bus.
    •          
  • You should word the questions a little better, they’re hard to understand.
    •          
  • The service is excellent, the staff go above and beyond to help, and drivers are very helpful and thank you for the job well done.
    •          
  • I am very satisfied.
    •          
  • It is nice to have it available.
    •          
  • Very good service.
    •          
  • Continue to be as good.
    •          
  • I don’t think they need to improve anything; they are very good.
    •          
  • It’s the best thing to have this TransporAction very satisfied!
    •          
  • A big thank you and congratulations to Bob and his wife, very honest and sincere people.
    •          
  • Bob and his wife from Campbell’s Bay.
    •          
  • The transport service is essential for the clientele.
    •          
  • The drivers are very courteous and responsible.
    •          
  • Thank you for this service as it is a necessity.
    •          
  • Very satisfied with the service.
    •          
  • I am very satisfied with TransporAction and will continue using it.
    •          
  • Not sure what we would do if we didn’t have this great service.
    •          
  • Regular bi-weekly service, CLSC Services, I am a dialysis patient.
    •          
  • I never knew my rights, what you had to offer, to get our groceries not with other clients we can wait for hours at store. It’s not fair.
    •          
  • A very important service in the Pontiac, especially in a rural place like ours. Many people use and need these services as there are no other services like TransporAction. Add the following services: community service, day center, recreation, Participation Program, social. Your services are highly appreciated. Germain is a very good mechanic, funny, patient, loves to help, always in a good mood. Super good service.
    •        
     

Section 6. Your profile

* For what type of functional limitation were you admitted to adapted transport?

Motor / organic: 2

Intellectual: 49

Psychiatric:

Visual: 8

Other:26

* Are you … ?

A man: 40

A woman: 74

I prefer not to answer:1

* In which age group are you located?

18 to 24 years old: 8

25 to 34 years old: 24

35 to 44 years old: 10

45 to 54 years old: 11

55 to 64 years old: 7

65 to 74 years old: 24

75 years and older: 31

Survey received: 18 French and 97 English total: 115
74 WOMEN
40 MEN
1 OTHER

TransporAction Pontiac