{"id":6905,"date":"2026-05-07T02:10:57","date_gmt":"2026-05-07T02:10:57","guid":{"rendered":"https:\/\/transporaction.com\/survey\/"},"modified":"2026-05-07T02:11:02","modified_gmt":"2026-05-07T02:11:02","slug":"survey","status":"publish","type":"page","link":"https:\/\/transporaction.com\/en\/survey\/","title":{"rendered":"Survey"},"content":{"rendered":"\t\t
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Survey of satisfaction of the collective and adapted transport clientele<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Section 1. General information<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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* During a typical month, how many trips do you make with the collective and adapted transport of TransporAction Pontiac, whether by minibus, adapted van or volunteer?<\/strong> **Note: A round trip counts as two trips.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\tNumber of collective trips
\r\n\u00a0 \u00a0 \r\n\u00a0 \u00a0 \u00a0 \r\n\u00a0 \u00a0 \u00a0 \r\n\u00a0 \u00a0 \u00a0
25<\/td>159<\/td>16<\/td>13<\/td>2<\/td>9<\/td>21<\/td>15<\/td>30<\/td>7<\/td>\r\n\u00a0 \u00a0 <\/tr>\r\n\u00a0 \u00a0
9<\/td>30<\/td>54<\/td>28<\/td>15<\/td>25<\/td>10<\/td>22<\/td>16<\/td>30<\/td>\r\n\u00a0 \u00a0 <\/tr>\r\n\u00a0 \u00a0
60<\/td>1<\/td>1<\/td><\/td><\/td><\/td><\/td><\/td><\/td><\/td>\r\n\u00a0 \u00a0 <\/tr>\r\n<\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tNumber of adapted trips\u00a0
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66<\/td>58<\/td>80<\/td>78<\/td>44<\/td>198<\/td>108<\/td>4560<\/td>156<\/td>44<\/td>\r\n\u00a0 \u00a0 <\/tr>\r\n\u00a0 \u00a0
25<\/td>50<\/td>20<\/td>10<\/td>10<\/td><\/td><\/td><\/td><\/td><\/td>\r\n\u00a0 \u00a0 <\/tr>\r\n<\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Section 2.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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* Did you know that the TransporAction Pontiac Service existed?<\/strong><\/p>\n

Yes: 115<\/strong><\/p>\n

No:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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* Did you know that the TransporAction Pontiac Service existed?<\/strong><\/p>\n

Yes: 115<\/strong><\/p>\n

No:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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* Why are you not interested in using this transportation service?<\/strong><\/p>\n

I do not know about it:\u00a0 \u00a0<\/p>\n

I do not use it often enough:\u00a0 <\/p>\n

I prefer to take another service:<\/p>\n

I am not sure if my request will be accepted:<\/p>\n

Other reason, please specify below:<\/p>\n

I have always been taking TransporAction for a long time: 85<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Section 3. Telephone booking<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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* Have you made a reservation request by phone during the last few months?<\/strong><\/p>\n

Yes: 48<\/strong><\/p>\n

No: 67<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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The following questions concern your latest reservation request by phone<\/strong>.<\/p>\n

* At what time of the day did you call the transportation service?<\/strong><\/p>\n

Before 8 a.m.: 17<\/strong><\/p>\n

Between 8 a.m. and 10 a.m.: 16<\/strong><\/p>\n

Between 10 a.m. and 12 p.m.: 3<\/strong><\/p>\n

Between 12 p.m. and 4 p.m.:<\/p>\n

After 4 p.m.:<\/p>\n

I do not remember: 32<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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What was your level of satisfaction<\/u><\/strong>:<\/strong><\/p>\n

Very satisfied (1):<\/p>\n

Satisfied (2):<\/p>\n

Not at all satisfied (3):<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Of the service offered during your last reservation request by phone<\/u><\/strong>?<\/strong><\/p>\n\n\n\n\n\n\n\n\n
<\/th>\nVery satisfied (1)<\/th>\nSatisfied (2)<\/th>\nNot at all satisfied (3)<\/th>\n<\/tr>\n<\/thead>\n
Of the service offered during your last reservation request by phone<\/td>\n114<\/td>\n1<\/td>\n <\/td>\n<\/tr>\n
Ease of getting through on the phone line<\/td>\n114<\/td>\n1<\/td>\n <\/td>\n<\/tr>\n
Understanding and courtesy by the attendant of the reason for your call<\/td>\n114<\/td>\n1<\/td>\n <\/td>\n<\/tr>\n
Quality and speed of the information obtained<\/td>\n53<\/td>\n <\/td>\n <\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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* When you cannot get through on the phone line to the Transportation Service, what do you do most often? Multiple answers are possible.<\/strong><\/p>\n

I call back within the next hour: 57<\/strong><\/p>\n

I call back later in the day:43<\/strong><\/p>\n

I call back the next day or another day:<\/p>\n

I change my plans and do not travel with TransporAction:<\/p>\n

Other, please specify below:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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How often do you use the transportation service?<\/strong><\/p>\n

For the majority of my trips: 25<\/strong><\/p>\n

For a portion of my trips: 24<\/strong><\/p>\n

For my trips in town:<\/p>\n

For my local trips: 24<\/strong><\/p>\n

For my RESPITE OR FIS trips: 42<\/strong><\/p>\n

Day center (only)<\/strong>:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Section 4. Your satisfaction with the transportation service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The following questions concern the trips you made in transportation during the last month<\/u>.<\/p>\n

* In what type of vehicle did you travel most often<\/u> during the last month:<\/strong><\/p>\n

Adapted minibus (with wheelchair lift): 42<\/strong><\/p>\n

Adapted van taxi: 5<\/strong><\/p>\n

Volunteers: 68<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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* What was your level of general satisfaction with the service offered during your <\/strong>trips in transport<\/u><\/strong> during the last month?<\/strong><\/p>\n

Very satisfied (1):<\/p>\n

Satisfied (2):<\/p>\n

Not at all satisfied (3):<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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* What was your level of satisfaction regarding the following aspects of the service?<\/strong><\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
<\/th>\nVery satisfied (1)<\/th>\nSatisfied (2)<\/th>\nNot at all satisfied (3)<\/th>\n<\/tr>\n<\/thead>\n
Punctuality of the vehicle relative to the confirmed trip time<\/td>\n114<\/td>\n1<\/td>\n <\/td>\n<\/tr>\n
The driver’s verification of your identity and your destination<\/td>\n115<\/td>\n <\/td>\n <\/td>\n<\/tr>\n
The number of clients in the vehicle<\/td>\n114<\/td>\n1<\/td>\n <\/td>\n<\/tr>\n
The level of comfort in the vehicle (the suspension, temperature, noise)<\/td>\n111<\/td>\n4<\/td>\n <\/td>\n<\/tr>\n
The courtesy and quality of the driver towards you<\/td>\n114<\/td>\n <\/td>\n1<\/td>\n<\/tr>\n
The quality of the information received from the driver when asking a question<\/td>\n114<\/td>\n1<\/td>\n <\/td>\n<\/tr>\n
The driver’s assistance during boarding and disembarking<\/td>\n111<\/td>\n2<\/td>\n1<\/td>\n<\/tr>\n
Cleanliness inside the vehicle<\/td>\n113<\/td>\n2<\/td>\n <\/td>\n<\/tr>\n
The driver’s quality of driving<\/td>\n112<\/td>\n2<\/td>\n1<\/td>\n<\/tr>\n
The way you were secured in the vehicle (seatbelt, wheelchair anchor, etc.)<\/td>\n114<\/td>\n1<\/td>\n <\/td>\n<\/tr>\n
The duration of the trip<\/td>\n114<\/td>\n1<\/td>\n <\/td>\n<\/tr>\n
During your trips in adapted transport or by volunteer, to what extent did you feel safe?<\/td>\n113<\/td>\n2<\/td>\n <\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Section 5. General comments<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t*Would you like to share other comments regarding the adapted transport service or suggest areas for improvement?<\/strong>

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\r\n\u00a0 \u00a0 \u00a0 \u00a0 CLIENT COMMENTS:<\/strong>\r\n\u00a0 \u00a0 \u00a0 \u00a0
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  • Very good service.<\/li>\r\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0
  • The employees and volunteer drivers are very polite and respectful. And always ready to provide necessary help.<\/li>\r\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0
  • All my trips have been for medical appointments.<\/li>\r\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0
  • I really appreciate this service and hope it will not be taken away from us.<\/li>\r\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0
  • I have always received excellent service.<\/li>\r\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0
  • TransporAction is in control.<\/li>\r\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0
  • Very well served.<\/li>\r\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0
  • It is a wonderful service.<\/li>\r\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0
  • I have been very relieved and happy to have used this service for the past 3 years.<\/li>\r\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0
  • A wonderful and stress-free way to get to appointments and hospital.<\/li>\r\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0
  • Call night before to let know confirm the time from driver I am very satisfied with TransporAction it has been a good thing for me.<\/li>\r\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0
  • The drives are always enjoyable, safe driving, cheerful attitude, comfortable conversation, vehicles are luxurious, comfortable, clean.<\/li>\r\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0
  • Drivers help with the seatbelt.<\/li>\r\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0
  • Drivers come to my door and bring me back to the door.<\/li>\r\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0
  • The bus drivers are the best day center.<\/li>\r\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0
  • All services are excellent + I would give it A+ to all their services.<\/li>\r\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0
  • Good ride on the bus.<\/li>\r\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0
  • You should word the questions a little better, they\u2019re hard to understand.<\/li>\r\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0
  • The service is excellent, the staff go above and beyond to help, and drivers are very helpful and thank you for the job well done.<\/li>\r\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0
  • I am very satisfied.<\/li>\r\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0
  • It is nice to have it available.<\/li>\r\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0
  • Very good service.<\/li>\r\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0
  • Continue to be as good.<\/li>\r\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0
  • I don\u2019t think they need to improve anything; they are very good.<\/li>\r\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0
  • It\u2019s the best thing to have this TransporAction very satisfied!<\/li>\r\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0
  • A big thank you and congratulations to Bob and his wife, very honest and sincere people.<\/li>\r\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0
  • Bob and his wife from Campbell’s Bay.<\/li>\r\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0
  • The transport service is essential for the clientele.<\/li>\r\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0
  • The drivers are very courteous and responsible.<\/li>\r\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0
  • Thank you for this service as it is a necessity.<\/li>\r\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0
  • Very satisfied with the service.<\/li>\r\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0
  • I am very satisfied with TransporAction and will continue using it.<\/li>\r\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0
  • Not sure what we would do if we didn\u2019t have this great service.<\/li>\r\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0
  • Regular bi-weekly service, CLSC Services, I am a dialysis patient.<\/li>\r\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0
  • I never knew my rights, what you had to offer, to get our groceries not with other clients we can wait for hours at store. It\u2019s not fair.<\/li>\r\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0
  • A very important service in the Pontiac, especially in a rural place like ours. Many people use and need these services as there are no other services like TransporAction. Add the following services: community service, day center, recreation, Participation Program, social. Your services are highly appreciated. Germain is a very good mechanic, funny, patient, loves to help, always in a good mood. Super good service.<\/li>\r\n\u00a0 \u00a0 \u00a0 \u00a0 <\/ul>\r\n\u00a0 \u00a0 \u00a0 <\/td>\r\n\u00a0 \u00a0 <\/tr>\r\n\u00a0 <\/tbody>\r\n<\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Section 6. Your profile<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    * For what type of functional limitation were you admitted to adapted transport?<\/strong><\/p>\n

    Motor \/ organic: 2<\/strong><\/p>\n

    Intellectual: 49<\/strong><\/p>\n

    Psychiatric:<\/p>\n

    Visual: 8<\/strong><\/p>\n

    Other:26<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    * Are you … ?<\/strong><\/p>\n

    A man: 40<\/p>\n

    A woman: 74<\/strong><\/p>\n

    I prefer not to answer:1<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    * In which age group are you located?<\/strong><\/p>\n

    18 to 24 years old: 8<\/strong><\/p>\n

    25 to 34 years old: 24<\/strong><\/p>\n

    35 to 44 years old: 10<\/strong><\/p>\n

    45 to 54 years old: 11<\/strong><\/p>\n

    55 to 64 years old: 7<\/strong><\/p>\n

    65 to 74 years old: 24<\/strong><\/p>\n

    75 years and older: 31<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Survey received: 18 French and 97 English total: 115<\/strong>
    74 WOMEN<\/strong>
    40 MEN<\/strong>
    1 OTHER<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    Survey of satisfaction of the collective and adapted transport clientele Section 1. General information * During a typical month, how many trips do you make with the collective and adapted transport of TransporAction Pontiac, whether by minibus, adapted van or volunteer? **Note: A round trip counts as two trips. Number of collective trips \u00a0 \u00a0 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6905","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/transporaction.com\/en\/wp-json\/wp\/v2\/pages\/6905","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/transporaction.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/transporaction.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/transporaction.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/transporaction.com\/en\/wp-json\/wp\/v2\/comments?post=6905"}],"version-history":[{"count":1,"href":"https:\/\/transporaction.com\/en\/wp-json\/wp\/v2\/pages\/6905\/revisions"}],"predecessor-version":[{"id":6906,"href":"https:\/\/transporaction.com\/en\/wp-json\/wp\/v2\/pages\/6905\/revisions\/6906"}],"wp:attachment":[{"href":"https:\/\/transporaction.com\/en\/wp-json\/wp\/v2\/media?parent=6905"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}